Frequently Asked Questions
We know that choosing the right hygiene and healthcare products can sometimes feel a bit overwhelming, whether you’re managing a care setting or supporting someone at home.
Here are some of the questions we’re most often asked. If you don’t see what you’re looking for, our team is always happy to help.
Do you supply both care homes and private individuals?
Yes, we work with care homes, healthcare professionals, businesses and private individuals. Whether you need larger regular orders or just a few items, we’re here to help.
How do I place an order?
You can place an order by phone, email or through our website. If you’re unsure what you need, we’re always happy to talk it through with you first.
How quickly will my order be delivered?
Delivery times can vary depending on the products and your location, but we always aim to keep things reliable and straightforward. We’ll confirm everything when you place your order.
What types of products do you supply?
We offer a wide range of hygiene and healthcare products, including:
• Continence care products
• Infection control products
• PPE
• Housekeeping and janitorial supplies
• Personal care items
• Dining and daily living essentials
Can you help me choose the right products?
Yes, of course. We’re always happy to offer advice and help you choose products that are practical, comfortable and right for your situation.
Do your products support infection control requirements?
Yes. We supply a range of products to help maintain safe environments, including disinfectants, hand hygiene products and protective equipment.
Do you offer competitive pricing for bulk orders?
Yes. We can offer competitive pricing and discuss options for care homes and businesses that need larger or ongoing supply.
Can I set up an account with A1 Hygiene?
Yes. Care homes and businesses can get in touch with us to talk about setting up an account.
Are your prices available in a catalogue?
Yes. Our catalogue includes product details and pricing to help you plan ahead.
What makes A1 Hygiene different from larger suppliers?
We focus on personal service. When you contact us, you’ll speak to someone who understands your needs and is there to help, not just take an order.
Can I speak to someone for advice before ordering?
Absolutely. We’re always happy to answer questions and help you feel confident in your choices.
Do you support families caring at home?
Yes. We regularly support families with continence and hygiene products, offering friendly, discreet advice when it’s needed.
Still have a question?
If you’re unsure about anything or would prefer to speak to someone, please get in touch. We’re always happy to help.